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Our team is happy to answer your questions. Please email us at [email protected].
FAQs
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24Six is a groundbreaking media streaming platform for the Jewish family. It gives subscribers access to thousands of songs, videos and podcasts. With features designed to provide you with complete control. Create a custom entertainment experience for your family.
Your whole family can listen, watch, collect favorites, create playlists, and stream from anywhere. All approved, kosher content. All for one low monthly fee.
As per the guidance of our Rabbanim, we are not publicizing any Rabbanim or organizations that have endorsed 24Six. 24Six makes every decision על פי דעת תורה, and we encourage everyone to consult their Rav or Moreh Derech for all Halachic and Hashkafic questions, especially the sensitive topic of technology in the house.
24Six is designed for you to create the personalized experience that is right for you and your family, under the guidance of your Daas Torah.
24Six requires an internet connection to stream. Even when using the offline mode, 24Six requires a Wi-Fi connection. You can play your downloaded songs without the internet for up to 30 days. After 30 days, if you do not connect to Wi-Fi, you will no longer be able to play your downloaded music.
Account management is a “parent level” control. The account has a single password, where you can create profiles, manage permissions, and control all the financials of the account. The children should never get that password. When creating a profile for each child, you can allow them to have their own PIN, which gives them some control and a great feeling. But what they can and cannot do in their profile can only be changed with the account password.
We encourage the use of strong passwords that are hard for your family to figure out!
We know that you and your family don’t always have access to Wi-Fi, and we want you to enjoy 24Six, wherever you are!
24Six Offline mode allows you to listen to your favorite music without an internet connection. This feature is only available on our mobile app, not on PCs or Macs.
o use Offline mode, select your favorite songs and download them to your device by tapping "Download" from their 3-dot menus. To remove a downloaded item, tap the 3-dot menu and select "Remove from downloads". You can download individual songs, albums, or playlists. All downloaded content will be accessible from the "Downloaded" section of your Music Library. You can download individual songs, albums, or playlists.
Please be aware that downloaded content will only remain accessible for 30 days, and it can only be played offline during your billing cycle. After 30 days, your device must be reconnected to the internet to confirm your subscription before you can continue listening offline. If you cancel your subscription, you will no longer have access to your downloaded content. Downloading does not give you access to the original file, and you can’t share it. Offline mode is not available for videos.
It's important to note that every time you listen to a song, the artist is compensated. To properly compensate the artists, the system collects listening data every time your device reconnects to the internet.
You must connect to the internet once every 30 days for Offline mode to keep working.
To best serve all our customers, 24Six is only offering email and chat support at this time. Please email [email protected] for any further questions.
All 24Six plans start with a free 7-day trial. After that, we offer monthly and yearly plans. Our monthly plans include a Single profile for $9.99 per month, a Duo plan with two profiles for $14.99 per month, and a Family plan with four profiles just for $19.99 per month. If you opt for a yearly plan, you can save even more. A yearly Single profile plan is $99.99, a $20 savings. A yearly Duo plan is $149.99, a $30 savings. And a yearly Family plan is just $199.99, a $50 savings comparing to a monthly Family plan!
We don’t think you will ever want to, but if you do choose, you may cancel, and your account will not renew on the next billing cycle. Upon cancellation, your information is removed from our servers.
There are two ways you can do it. On our website, you can click "Log in" at the top right corner and then cancel. In the app, go to the top right corner and click on your profile icon (next to the search) -> Account settings -> Cancel account.
24Six supports one profile streaming on one device at a time. You may use as many devices as you would like for that profile. Each family member should have their own profile, their own permission settings, their own library and their own playlists.
No two devices can stream at the same time with the same profile.
But you can log in to multiple devices with the same account. Duo plans and Family Plans are a great way to access 24Six for families and save!
Account settings can easily be managed from within the app.
Please go to the top right corner of the app, next to the search icon, and click your profile’s icon to access Settings. If you did not add an icon, there is a black empty space there, touch it, and it will bring you to Settings as well. From Settings, you can manage your account, profiles, and permissions.
Currently, upgrading or downgrading your plan can only be done by 24Six. Please send us the email address you used to sign up and what plan you would like to switch to, and we will take care of it for you.
You can try the live chat on the bottom of the website, or send an email to [email protected]. If you are downgrading a plan, first delete any extra profiles you won't be using on the new plan, since we don't know which profile you want to delete. Please delete the extra profiles, and then we can downgrade your plan.
As per the guidance of our Daas Torah, 24Six has some built-in filters that are not customizable. Every artist goes through a vetting process, and that is constantly reviewed and adjusted as new content is added. Every user must create a profile, and every profile must have an age and gender.
All content that is deemed exclusively for women, or only appropriate for women, will only be accessible to female profiles. All content that is more suitable for parents/adults, will only be accessible to users whose profile is 18 years of age or older. We understand the need to customize the content according to your own hashkafos.
When creating a profile, you will be asked to select a filter. You can choose to allow all content, use a pre-made filter made by 24Six, use a filter made by a public institution, or create your own. When you create your own filter, you can disable any section of the app (Music, Videos and/or Podcasts), or block any artist or category from each section.
24Six has tens of thousands of songs, videos, and podcasts from hundreds of artists. Please take advantage of our 7-day free trial to browse our extensive library of music, videos, and podcasts!
During your trial, you can browse the entire catalog and see what all the hype is about!
24Six only streams content from artists and content holders with their permission. We are working daily to grow our catalog and include any and every artist that fits our ideals. However, taking someone’s music/videos/podcasts without their permission is illegal and against Halacha. We encourage everyone to reach out to their favorite artists along with us and tell them to join 24Six, and we will gladly add them to our platform.
24Six currently is available on mobile apps, and it is available in the Mac App Store for Macs that have the M1 Processor. We are working to finish our browser-based version for computer use soon.
The web version will be a browser version, and there will not be an offline feature on the web. Downloading audio files is illegal and against our terms of service, but the website will be able to stream all your favorite content! Be sure to check back in a few weeks for further updates.
Please make sure to first create your account online at www.24Six.app/register. After creating your account, please go to the app to log in.
Logging in on our website will not take you to our platform until the web version is ready. If you have an internet filter on your phone, you may need to contact the filter company to open 24Six. Most filters have already worked with us and know how to open up 24Six for you. If you still have trouble, please reach out to us at [email protected] .
Please reach out to us by chat or by email at [email protected]. To best help solve your issue, have the device type, Operating System, and version you are having your issue with.
Currently, you can install the iPhone version on an iPad, and we are working to optimize our app to take advantage of the full screen iPad, but that feature is not ready yet.
Yes, the 24Six FamilyPlayer requires Wi-Fi to sign in, stream, and play music and videos.
Yes, 24Six FamilyPlayer supports downloading. With its offline mode feature and ample 64 GB storage, you can download all your favorite songs and enjoy them anytime, anywhere - without relying on an internet connection.
Please note that you'll still need to log in once every 30 days to confirm your subscription.
Yes, the device requires an active 24Six subscription and it is not included with the device. You can purchase a subscription at https://24six.app
It depends. Any public Wi-Fi that requires signing in via a webpage will not work as the 24Six FamilyPlayer has our custom 24SixOS with no Web Browser. However, if the public Wi-Fi does not require a login, then it should work.
Yes, the device will auto-update every time a new version of the app comes out. This ensures you will be able to take advantage of the latest features. Updates are performed automatically, and no user action is required.
Upon the first time using the device please wait a few minutes after connecting to Wi-Fi so that the auto-update can complete and update you to the latest version of the app.
First, try clearing the 24Six app data. You can do this by going to Settings -> Apps -> 24Six -> Storage & Cache -> and clicking "Clear Storage" (Note: You will need to log in again and redownload any music that you have previously downloaded).
If that doesn’t work, you can try to do a full factory reset by going to Settings -> System -> Reset Options -> And clicking "Erase All Data". Please note this will erase all data on the device and require you to log in again when the device restarts.
Make sure to plug in your device to a known working charger and let it charge overnight.
Thank you for your interest in purchasing the 24Six FamilyPlayer. At this time, our warehouse is not set up for international shipments. We hope you can find someone in the US to ship to and ask them to forward it to your location.
We are working to add more countries to our shipping list, but in the meantime, we only ship to the continental United States.